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School of Customer Service

Becoming proactive in a reactive environment

Customer service training programs are incredibly necessary in order to keep your company out of hot water and build customer loyalty and satisfaction. As we all know and can attest to, your customers are one of your greatest marketing tools. All too often however, customer service becomes a reactionary training which leaves your employees drinking through a fire hose of information and practical applications that rarely have time to solidify.

School Of Customer Service: 360 Customer Care

Session 1: Laying The Foundation

  • Complance 101
  • Problem Solving
  • Strategic Communication 101

Session 3: Preventing &Managing Chaos

  • Compliance 301
  • Problem solving 301
  • Strategic communication 301

Session 2: Developing Customer Care

  • Compliance 201
  • Problem solving 201
  • Strategic communication 201

Session 4: The Summit

  • Compliance 401
  • Problem solving 401
  • Strategic communication 401

"This class will transform you - it will give you powers to understand people, teach you a variety of ways to communicate in a business environment and in personal life." ~ Elina Adams, BP